Refund policy

At LampyCity, we take pride in offering high-quality, modern minimalist lighting products that bring warmth, elegance, and style to your home. However, we understand that sometimes a purchase may not meet your expectations, and we are committed to making the return and refund process as seamless as possible.

Eligibility for Returns:

• Items must be returned within 30 days from the delivery date.
• Products must be in their original packaging, unused, and with all accessories, manuals, and tags intact.
• Customized orders, gift cards, and clearance items are non-returnable unless defective.

How to Initiate a Return:

• Contact our customer support team at support@lampycity.store or call us at (416) 625-6725 with your order number and reason for return.
• Our team will provide a return authorization and detailed instructions for shipping your item back to 111 Rue Sainte-Anne, Québec, QC, Canada.

Refund Process:

• Once we receive and inspect your returned item, your refund will be processed to the original payment method within 7–10 business days.
• Shipping costs for returns are the responsibility of the customer, unless the item is defective or incorrect.
• Refunds will include the item cost but exclude any shipping charges paid at the time of purchase.

Exchanges:

• If you wish to exchange your item for another product, please indicate this when contacting our support team.
• Exchanges are subject to availability of the requested product.

Our goal is to ensure your satisfaction while providing safe and reliable modern lighting products. We value every customer and will work diligently to resolve any issue promptly.