Shipping policy
At LampyCity, we strive to deliver your modern minimalist lighting products quickly, safely, and reliably, so you can enjoy your purchase without delay.
Processing Time:
- All orders are processed within 1–2 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Delivery Time:
- We offer standard shipping for Canada with delivery typically within 5–10 business days.
- Expedited shipping options are available at checkout. Delivery times may vary depending on the destination.
Shipping Costs:
- Shipping charges are calculated at checkout based on weight, size, and destination.
- LampyCity occasionally offers free shipping promotions, which are clearly indicated on the product page.
Order Tracking:
- Once your order ships, you will receive a confirmation email with a tracking number.
- You can monitor your shipment via the carrier’s website to stay updated on its status.
International Shipping:
- Currently, we only ship within Canada. International shipping may be introduced in the future.
Damaged or Lost Items:
- If your order arrives damaged, please contact support@lampycity.store immediately with photos and your order number.
- LampyCity will assist with a replacement or refund as appropriate.
We are committed to ensuring that every modern lighting product arrives in perfect condition, ready to illuminate your space with elegance and style.